成为 eBay 上的顶级卖家之一是许多人努力的目标,尤其是当您的业务成功取决于您取得的成果时。各种评级都用于确定 eBay 上的畅销品状态,包括产品的准时交付。 2016 年 2 月 20 日对您来说可能是至关重要的一天,因为那天 eBay 计划推出针对卖家的新绩效标准,这让许多人对当前使用的准时交货指标的使用感到担忧。重要的是要知道,根据指标延迟交付包裹不会自动对您造成打击;您可以保持顶级卖家 (TRS) 的地位,并有 4% 或更少的延迟交货。基于新的准时交货指标,卖家有很多顾虑。

- No Signature on Delivery – Many times a carrier will only leave a package or note for delivery without obtaining a signature, meaning there are times where there will be no online record of delivery.
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- No One Home – When a recipient is not home to sign for a package this can sometimes lead to a recording of a late delivery, even though the package arrived on-time. There is work going on to allow an on-time attempted delivery to be recorded as delivered on-time.
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- Late Scans – Sellers are reporting that sometimes items sent on time are not being scanned the day they are posted, causing packages to leave later or arrive later even though they were posted on the right day of dispatch. This flaw is often in the mail system, as some mail offices do not scan any items, leaving items to be scanned when they arrive at a local post.
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- Shortage of Carriers Integrated with eBay – While the Royal Mail may be integrated with eBay, as well as many of the most common carriers, there are still some that don’t, which means there will be no record of an acceptance scan or a delivery scan, leaving no way to track the package. This shortage leaves the seller at the mercy of the buyer to perform feedback promptly or not at all.
所有这些问题导致许多贸易商开始将他们的处理和交货时间增加一天,或者根本不输入跟踪信息。这对想知道他们的包裹何时发货或只想从具有快速发货记录的卖家购买的买家来说是不利的。
虽然 eBay 的准时交货指标确实有其优点并在大多数情况下继续运作良好,但仍有一些问题需要解决,以便为买卖双方获得最佳结果。在解决这些问题之前,可能会持续出现卖家低估交货时间或不提供跟踪信息以避免可能的反馈不佳的情况。
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